At Avench Fulfillment Center , your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re happy to help make the returns process smooth and easy.
Our 30 Day Guarantee
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, with all original tags still attached. It must also be in its original packaging.
Free Returns
We offer free returns on all eligible items within the Netherlands. You’ll receive a pre-paid shipping label to return your item to us free of charge.
How to Initiate a Return
1. To initiate a return, please contact our customer service at contact@avench.shop.
2. Please state your order number and the reason for your return.
3. Our team will guide you through the next steps and provide you with a pre-paid shipping label.
Inspection and Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days of inspection. The refund will be automatically credited back to your original payment method . Please note that it may take some time for your bank or credit card company to process the refund.
No Exchanges
Please note that we do not offer direct exchanges . If you would like to replace an item, simply return the original item for a refund according to our policy, and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt at contact@avench.shop . Provide details and, if possible, photos of the defect. We will work with you to find a suitable solution.
Contact Us
For questions about our Returns and Refunds Policy, or for any other inquiries, please contact us:
Avench Fulfillment Center- Địa chỉ: 2450 Market Street
San Francisco, CA 94114
United States - Email: support@avench.shop
- Hotline: +1 (415) 555-0176